NEW FOREST FAIRY FESTIVAL - FULL TERMS AND CONDITIONS

1. ADMISSION, TICKETS AND REFUNDS

 

1.1 All Tickets can only be purchased off this website. Tickets will be posted via Royal mail 1ST Class. You must hold a physical ticket to enter the festival. All tickets are non refundable and non replaceable. It is your responsibility to ensure your tickets are kept safe once received. Defaced tickets will not be accepted.


1.2 TICKET TYPES:

General  Admission tickets will allow you to enter the New Forest Fairy Festival between the dates and hours stated on your ticket. All workshops, demos, activities and shows are included in your ticket price.

VIP Admission tickets will allow you to enter the New Forest Fairy Festival between the dates and hours stated on your ticket. All workshops, demos, activities and shows included in your ticket price.

Your ticket will gain you access to the VIP Marquee where you will have access to your own bar, seating, the magical garden with prime view of the mythical stage and designated toilets for its area. 

Disability and Carer Admission Free tickets will be provided for carers and personal assistants for standard adult ticket holders with physical and mental difficulties. For those with child and teen tickets, a free carer or personal assistant ticket shall also be provided free of charge, but the child or teen must be accompanied by a paying adult ticket holder (such adult ticket holder may be the carer or personal assistant). 

to book your tickets and apply for your carer or personal assistant ticket. You will need to send a copy of your current DLA letter or copies of appropriate supportive medical documentation for qualification . You can email this to holly@newforestfairyfestival.com


1.3 In order to facilitate the Safety, Security and comfort of all guests, the Organisers and the Premises License Holder reserves the right to refuse admission or evict from site.


1.4 By Purchasing a Ticket through this website you are agreeing to all terms and conditions. Your physical tickets will be posted to you via Royal Mail and will be posted approx 1 week if not sooner from date of purchase.


1.5 No Admission will be granted without a valid ticket.


1.6 When purchasing your ticket you will be asked to provide your customer details including a contact mobile number. For more information on how we use your personal data please ready our Privacy Policy.


1.7 All Tickets are non refundable and Non transferable. This also includes in the event of adverse weather. 


1.8 We reserve the right to make alterations to the time, date, duration and venue of the festival in the event of unforeseen or other person for any costs, expenses or other losses resulting from such alteration.


1.9 Unless otherwise agreed at our sole discretion, a ticket will not be exchanged if:

      a) after the festival has started , it is stopped for any reason and is not completed.

      b) on any day of the festival , the time is delayed for any reason

      c) the start time  of the festival changes after the date the ticket was purchased or:

      d) the ticket is used for entry into the festival.


1.10 Psychical tickets will be checked and scanned upon entry, Once these has been scanned it can not be used again.


1.11 The first Scanned ticket to arrive at the event will be allowed entry, any subsequent ticket with the same barcode will be denied access. Please treat your ticket with the upmost of care, the organisers accept no responsibility or liability for any inconvenience caused by the unauthorised duplication of the ticket. Do not post your tickets online or on social media.


1.12 Admission into the festival is at the ticket holders own risk. The Organisers will not be held liable for any loss, injuries or damages sustained at the festival including damage, theft or losses to property and motor vehicles, 


1.13 The Only authorised ticket sellers are New Forest Fairy Festival, Purchased direct off the website and A Coven of Witches the Gift Shop. Do not buy tickets from third party sources as we can not guarantee entry or ensure those tickets are genuine. Invalid or duplicated barcoded tickets will not be allowed into the Festival.


PERSONAL ASSISTANCE TICKETS / CARER TICKETS


1.14 Personal Assistance tickets must be agreed in advance on receipt of the relevant proof for eligibility. These tickets will be marked as free tickets and have no Monetary value. ID will need to be provided with your ticket at our gates.


1.15 Personal assistance tickets must be over 18 to accompany an Adult ticket holder or child acting as carers must also be accompanied by a responsible adult other than the adult they are directly caring for.


1.16 One Adult Ticket must be purchased before a personal assistance ticket can be added to the order.




2. GATES AND SEARCHES

2.1 To ensure that the New Forest Fairy Festival continues to be a safe space for your families we run search operations on our gates. This may include bag searches on entry, onsite and when leaving. 


2.2 We have a zero tolerance policy regarding drugs and if to be found in possession you will be immediately removed from the festival and will be reported to the police. Due to the Nature of the event and being a family festival such things have never arisen and may we keep it that way.


2.3 Accepted ID includes photographic driving license, proof of age car with Pass hologram or a passport. Photocopies will not be accepted.


2.4 Teens and Children are the responsibility of their appointed adult at all times whilst at the festival. Whilst we appreciate teens may not be with their parents at all times, we do expect them to know the location of their adult and have means of contacting them.


2.5 All Children tickets must be bought with an adult ticket and must enter the festival with a accompany adult. No child will be aloud entry alone.


2.6  Any unaccompanied teen or child who can not identify or locate an appointed adult will be moved to our welfare centre until a appointed adult can be located.


2.7 Proof of age may be required for all types of Ticket. Please ensure that you have ID with you in case you are asked. If you look under 25 you may asked for proof of age when you buy alcohol. We operate the ‘Challenge 25’ policy.   


2.8 By purchasing a “Child” (6-16) or “Child 5 and under” (0-5) Ticket you are confirming that you are either the parent, legal guardian or nominated guardian of the  child for whom you are purchasing. 

Child and 5 and Under Ticket holders can only enter the Festival with the person who purchased their ticket (i.e. their parent, legal guardian or nominated guardian) 

  

3. GENERAL INFORMATION

3.1 The performer line up and all entertainment can be subject to change at any time without notice.


3.2 Strictly no trading or other commercial activity by any ticket holder will be allowed at the festival without the organisers prior written consent.


3.3 The New Forest Fairy Festival does not accept any responsibility for goods or services purchased from third party traders.


3.4   As a condition of sale all sound and moving or still picture rights including, without limitation, on the internet, vest exclusively with the Organiser and any material filmed or recorded at the Festival may only be used for the personal, non-profit making enjoyment of amateurs. By entering the Festival, Ticket holders agree and consent to:   

  1. being photographed, filmed or recorded as visitors attending the Festival, and to such image or recording of them being used in future marketing and promotional material for the Festival and/or the Organiser.
  2. being filmed, photographed and recorded for television, radio, webcast and other public broadcast in any medium and/or for any video or DVD as part of the audience; and/or   
  3. being recorded by onsite CCTV cameras and recordings for security purposes.   


3.5 Tickets can not be used for any marketing, media or sales promotion whether non commercial or commercial with out prior written consent.


3.6 Alcohol of any kind is NOT allowed to be bought onto the festival site. You can bring sealed plastic bottles of water or soft drinks. 


3.7  The Organiser shall be entitled to remove anyone from the Festival who is under the influence of drugs or excessive alcohol or who in the reasonable opinion of the Organiser is conducting themselves in a manner inappropriate to their continued attendance.  There shall be no admittance without a valid Ticket.   


3.8 If you are caught urinating in other than the toilets you run the risk of immediate removal from the festival.


3.9 Please use the recycling  bins provided.


3.10 The New Forest Fairy Festival is a magical festival full of beautiful like minded individuals. Anti social behaviour will not be tolerated and any one found acting in such manner will be instantly removed from the festival site.


3.11  For the Safety of all our guests it is forbidden for any guest to enter restricted areas and back of house. This includes climbing on stages, fences and any decorations. If you are caught doing so you will be removed from the festival site.


MEDIA

3.12 Photography and Filming is allowed through the public festival site, however please keep in mind we are a family festival and we ask you to be respectful and observe data protection law. Photography and filming for any commercial purposes can only be undertaken with prior written consent from The New Forest Fairy Festival. You may not sell any photography or moving images from the festival for commercial or other gain.


3.13 Strictly no filming or photography of children unless you have consent from the legal guardian or parent, or they are your own children.


3.14 Photographs and film taken at the New Forest Fairy Festival can not be included in any form of advertising with out prior written consent.


3.15 By entering the festival you agree to grant the festival permission to use your image in any publicity, marketing and promotional materials.


3.16 We will agree to very specific filming requests where the content and the end usage is pre agreed. Each case will be looked at individually.


If you have any questions regards to the points above or any photos from previous years that you would like to share then please do get in touch at info@newforestfairyfestival.com




3.17 The New Forest Fairy Festival reserves the right to add and amend these terms and conditions from time to time. Amendments will take effect when posted on the website www.newforestfairyfestival.com .

Please check the FAQs page for regular updates and up date information as you are bound by these terms and conditions. If you buy a ticket after any amendment to the terms and conditions you agree to be bound by the updated version of these terms and conditions.